Privacy Policy

At CarCoverPlanet, we prioritize the protection of your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit our website (the “Site”) or make a purchase. By using the Site, you consent to the practices outlined in this policy. We recommend reviewing this Privacy Policy periodically to stay informed of any updates.

1. Information We Collect

We collect various types of information to deliver and improve our services:

  • Personal Information: When you create an account, place an order, or subscribe to our communications, we may collect identifying information, including your name, email address, phone number, billing and shipping addresses, and payment details.
  • Device and Browsing Information: As you interact with the Site, we may collect technical data such as your IP address, browser type, time zone settings, and browsing patterns. This information helps us understand user preferences, track Site traffic, and enhance Site functionality.
  • Cookies and Tracking Technologies: We use cookies, pixels, and other tracking technologies to remember your preferences, analyze your browsing activity, and enhance Site functionality. Cookies are small data files stored on your device that enable certain features and help us gather data on usage patterns.
2. How We Use Your Information

The information we collect serves several purposes:

  • Order Processing: We use your information to fulfill orders, authorize payments, arrange shipping, and send order-related updates.
  • Service Improvement: Information from cookies, analytics tools, and browsing data helps us monitor and optimize Site functionality, personalize content, and provide product recommendations that align with user interests.
  • Communication: With your consent, we may send you newsletters, promotional emails, and updates on new products or special offers. You may opt out of these communications at any time by following unsubscribe instructions or by visiting our contact us page.
3. Sharing Your Information

We do not sell, trade, or rent your personal information to other companies. However, we may share information with service providers as needed to support our operations:

  • Payment and Shipping Providers: We work with credit card processors and payment gateways to authorize transactions and with carriers to arrange for order fulfillment. These providers access your payment and shipping details only for order processing.
  • Third-Party Service Providers: To ensure high-quality services, we work with trusted third-party providers to assist with website analytics, marketing efforts, technical support, and system maintenance. For example, we use Google Analytics to help us understand how visitors interact with the Site, and Google Ads for promotional outreach. Our third-party partners have limited access to your personal information and may only use it as directed by CarCoverPlanet.
  • Legal Compliance: We may disclose information if required to comply with legal obligations, respond to lawful requests, or protect the rights and safety of our users and CarCoverPlanet.
4. Cookies and Tracking Technologies

Cookies and similar tracking technologies enhance your browsing experience by remembering your actions and preferences. We use the following types of cookies:

  • Essential Cookies: Necessary for basic Site functions, such as keeping items in your cart and enabling secure access to your account.
  • Performance and Analytics Cookies: These cookies help us track Site activity and user interactions, allowing us to make improvements and understand what users find most valuable. Data collected by these cookies is used in aggregate form, without identifying individual users.
  • Advertising and Targeting Cookies: These cookies allow us to display relevant promotions or products that align with your interests. They may be used for retargeting ads based on browsing patterns, and we may work with third-party providers like Google Ads to display these promotions.

You can control cookies in your browser settings, where you may choose to disable some or all cookies. However, please note that disabling cookies may limit certain Site features.

5. Behavioral Advertising

We work with third-party advertising partners to display products and promotions that may be of general interest to our visitors. Although we do not conduct direct profiling, some third-party services we use may leverage aggregated browsing data to improve ad placements and user experience. Ads shown to you may be based on these general patterns and preferences.

6. Security of Your Information

We take multiple security measures to safeguard your personal data. Our Site uses Secure Socket Layer (SSL) technology to encrypt sensitive information during transactions, and we regularly monitor our systems to detect and prevent unauthorized access. Only authorized personnel have access to personal data, and our security protocols include:

  • Routine security audits and updates to detect and resolve vulnerabilities
  • Firewalls and other protective measures to prevent unauthorized access to our network and systems
  • Data encryption for sensitive information stored on our servers
  • Role-based access controls to ensure only essential personnel can access specific data

While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we may retain order details for record-keeping, customer support, or legal compliance purposes. When data is no longer needed, we follow protocols to safely delete or anonymize it.

8. Your Rights and California Privacy

Depending on your location, you may have certain rights regarding your personal information:

  • California Residents (CCPA): In compliance with the California Consumer Privacy Act (CCPA), CarCoverPlanet does not sell personal information to third parties. We respect California residents’ rights under the CCPA, which include:
    • The right to request details about the personal information we collect, use, and share.
    • The right to request deletion of your personal information, subject to certain exceptions.
    • The right to opt out of any future sale of personal information, if applicable.

Although we do not actively sell your data, California residents who have questions or wish to exercise their data rights can reach out to us via our contact us page.

9. Questions and Feedback

We welcome your questions, comments, and concerns about privacy. If you have any inquiries regarding this Privacy Policy or other privacy matters, please send us feedback through our contact us page. Alternatively, you may reach us by phone at 888-820-8001 or write to us at 5319 University Dr #519, Irvine, CA 92612.

10. Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technologies, or legal obligations. When significant changes are made, we will update this page with the effective date of the revised policy. Your continued use of the Site after any modifications signifies acceptance of the updated terms.

For further information on the use of this Site, please visit our Terms & Conditions.